Better patient outcomes and safer healthcare in Australia

It’s a requirement for all Juniper patients to complete a consultation with an Australian doctor or nurse practitioner before accessing medical treatment.

Prior to this consultation, we also require patients to undertake a medical questionnaire, containing questions about their health, lifestyle and wellness goals, which helps their practitioner gain a deep understanding of their medical status before beginning their consultation.

After completing the quiz, patients are connected with a practitioner in a phone-based consult. Patients are able to ask the practitioner questions at this time – it’s a safe space for patients to get the clarity they need to understand if our program is right for them. If deemed eligible, patients are offered a treatment plan and everything they need will be delivered to their door. Our dedicated team of dietitians and health coaches are always on hand to provide ongoing support to our patients.

Medical treatment plans are only ever recommended by an Australian doctor or nurse practitioner. Almost 40% of patients who enter a consult aren’t deemed eligible and may be referred to a face-to-face GP.

One of the benefits of telehealth is that it allows us to maintain regular contact with our patients through our wider care team of nurses, health coaches and allied health professionals. In contrast, when a patient leaves their local GP’s office, the contact with their doctor stops immediately and they often have to wait weeks to get their next appointment.

Patients increasingly don’t have one consistent, regular GP with 31.8% of Australians reporting seeing multiple GPs in the previous 12 months.¹ 42% of those under 30 reported attending multiple GP practices.²

With Juniper, our contact with patients continues and we provide ongoing support throughout their Juniper journey. This includes regular check-ins and follow-up consultations with their doctor or nurse practitioner, lifestyle coaching from our health coaches, guidance from dietitians and nutritionists, medical support from our registered nurses and pharmacists, and much more.

Telehealth is a different way of communicating with a practitioners, however, these consults are subject to the same rules as ones that are conducted face-to-face. Many doctors on the Juniper platform are Fellows of the RACGP, which means they have taken additional training and assessment to practice independently.

Juniper’s parent company, Eucalyptus, has been accredited by the Australian Council on Healthcare Standards against the EQuIP6 standards (similar to the certification that most GP clinics receive) and is the only telehealth company in Australia to be certified in this way.

We believe our patients receive a deeper healthcare experience over several months of regular use on our platform than what is possible through short and irregular consults with a local GP.